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Service Delivery Policy – Flair Financial Accounting

Service Delivery Policy1. Scope of Services2. Turnaround Times3. Client Responsibilities4. Communication Channels5. Revision Policy6. Performance Standards7. Contact Us

Service Delivery Policy

Effective Date: July 22, 2025

Website: https://flairfas.com

Flair Financial Accounting (“FlairFAS,” “we,” “our,” or “us”) is committed to delivering accounting, advisory, and consulting services in a timely, professional, and transparent manner. This policy outlines how we manage expectations, timelines, deliverables, and communications across all engagements.

1. Scope of Services

This policy applies to all services offered by FlairFAS, including:

  • Accounting & Bookkeeping
  • Audit & Assurance
  • Taxation & Compliance
  • Financial Reporting & Analysis
  • Management Consulting
  • Training Programs
  • Outsourced Services

Each engagement is governed by a specific scope outlined in the signed agreement or proposal.

2. Turnaround Times

Typical delivery timelines (unless otherwise agreed):

  • Monthly accounting reports: Within 10 business days of receiving all documentation
  • Tax filings: Minimum 5 business days before official deadline
  • Financial reports: Within 15 business days of final data submission
  • Audit reports: As per audit schedule mutually defined
  • Advisory memos or analysis: 3–7 business days, depending on complexity

Expedited services may be offered on a case-by-case basis, subject to availability and additional fees.

3. Client Responsibilities

To ensure smooth delivery, clients are expected to:

  • Submit requested documents and data by agreed deadlines
  • Respond promptly to clarification requests
  • Review draft outputs within review periods
  • Communicate changes in scope or urgency as early as possible

Failure to comply may affect delivery timelines or result in additional charges.

4. Communication Channels

We provide clients with:

  • Dedicated relationship managers or focal points
  • Email updates and timeline confirmations
  • Access to client portals for secure document sharing
  • Virtual meetings upon request for progress reviews or clarifications

Urgent matters should be communicated by email with a “HIGH PRIORITY” subject tag.

5. Revision Policy

We allow one (1) round of free revisions per deliverable, provided the request is within 5 business days of delivery and does not introduce new scope.

Additional revision cycles may be billed separately.

6. Performance Standards

We aim to uphold:

  • Professional conduct and advisory integrity
  • Timely delivery as per the mutually agreed schedule
  • Accurate and standards-compliant outputs (IFRS, GAAP, IRD, SWC, donor-specific)
  • Secure handling of all client information

Any delays due to force majeure, regulatory delays, or third-party dependencies will be communicated transparently.

7. Contact Us

For service-related queries, feedback, or timeline updates:

Flair Financial Accounting

Email: policy@flairfas.com

Website: https://flairfas.com

Frequently asked questions

Service Delivery Policy

1. How quickly will I receive monthly accounting reports?

Reports are typically delivered within 10 business days of receiving complete and correct documentation.

2. What if I delay submitting documents?

Your delivery schedule may shift. FlairFAS cannot guarantee deadlines unless client submissions are timely.

3. Can I request urgent delivery?

Yes, in some cases. Please contact us in advance. Expedited delivery may incur an additional fee.

4. How are revisions handled?

We allow one free revision per deliverable within 5 business days. Further revisions may be billed separately.

5. How can I communicate urgent requests?

Email your assigned contact or policy@flairfas.com with “HIGH PRIORITY” in the subject line for prompt attention.