Frequently asked questions

Welcome to the FlairFAS FAQ Center. This page provides clear answers to common questions asked by our clients, partners, and prospective organizations. From onboarding to ERP, policy, and security — this resource helps you understand how we work, what we deliver, and how to engage with confidence.

1. General Services

Q1. What types of clients does FlairFAS work with?

We work with a wide range of clients including local SMEs, international corporations, INGOs, public-private partnerships (PPPs), donor-funded development programs, and high-growth startups. Whether you need donor-compliant reporting, IFRS-aligned financial statements, or ERP-integrated accounting, we tailor our approach based on client type and sector.

Q2. What services does FlairFAS provide?

Our core services span financial operations, strategy, and compliance. This includes accounting, payroll, taxation, financial reporting, internal and statutory audits, ERP/CRM integrations, fund management, ESG reporting, M&A advisory, outsourced CFO (V-CFO), and industry-specific solutions.

Q3. Can you customize solutions based on my industry?

Yes. All FlairFAS services are designed to be sector-specific. For example, we offer manufacturing cost accounting, donor-aligned fund tracking for NGOs, and tech-enabled accounting for startups. We map your workflows, compliance needs, and reporting obligations before delivering a customized solution stack.

2. Client Onboarding & Account Setup

Q4. Why is account setup manual?

We follow a manual onboarding process to maintain strict KYC, compliance, and service alignment. It allows us to vet the client’s business model, regulatory exposure, and service suitability — ensuring our team delivers the right financial, tax, and operational support from day one.

Q5. What documents are needed to get started?

Depending on your entity type, we may require:

• Business registration certificate
• PAN/VAT certificates
• Shareholder or board approval (for MNCs or NGOs)
• Previous financial reports (if transitioning from another firm)
• Engagement letter and NDA (provided by us)

Q6. How long does onboarding take?

Typically 3–5 working days once all documents are submitted. For complex or cross-border cases, onboarding may take up to 2 weeks. You’ll receive a clear onboarding timeline and assigned relationship manager.

3. ERP, CRM & Technology Integration

Q7. What systems does FlairFAS support?

We support a wide range of ERP and CRM systems including:

• Odoo (Community & Enterprise)
• SAP Business One
• QuickBooks (Online & Desktop)
• Zoho Books / CRM
• Salesforce (Finance Cloud integrations)
  We also integrate with custom-built platforms and donor CRMs used by UN or DFID-backed programs.

Q8. Do you offer ERP customization or just setup?

We provide both. Our in-house tech team handles ERP planning, module customization, data migration, user permission configuration, and workflow automation — all aligned with your finance, HR, and compliance requirements.

Q9. Can you integrate finance systems with HR, POS, or CRM?

Yes. We offer API and connector-based integrations with popular tools like HRMS, payroll software, POS systems, CRMs, and inventory platforms — ensuring real-time data sync and centralized dashboards for management.

4. Compliance & Regulatory

Q10. Is FlairFAS compliant with local laws?

Yes. We operate in full alignment with Nepal Rastra Bank (NRB), Inland Revenue Department (IRD), and Social Welfare Council (SWC) requirements. Our legal and compliance advisory also covers labor, tax, and audit laws applicable to NGOs, MNCs, and corporates.

Q11. Do you help with donor compliance?

Absolutely. We support grant disbursement tracking, donor reporting (aligned with DFID, ADB, UNDP, World Bank standards), and build financial models compatible with SWC documentation, audit expectations, and procurement SOPs.

Q12. How do you handle cross-border tax or reporting?

We assess Permanent Establishment (PE) risk, double taxation treaties (DTAA), transfer pricing requirements, and regulatory differences. Our team ensures all cross-border operations are properly structured and documented for tax efficiency and legal compliance.

5. Data Security & Trust

Q13. How secure is my financial data with FlairFAS?

We use bank-grade encryption (AES-256), HTTPS-secured portals, and role-based access for all systems. Data is backed up daily, and access logs are maintained for transparency and auditability. Confidentiality agreements are signed with all employees and third-party vendors.

Q14. Do you comply with GDPR or data privacy laws?

Yes. While based in Nepal, we operate under GDPR principles for all international clients and INGOs. This includes rights to access, correct, delete, or export personal data upon request.

Q15. Where can I view your company policies?

You can access all public-facing policies including privacy, compliance, ESG, and conduct at our Policy Index. These documents are updated regularly and reviewed for legal consistency.

6. Support & Contact

Q16. How can I submit documents securely?

Use our Secure Upload Portal, available 24/7, with document tracking, encryption, and automated email confirmations for every upload. You’ll receive instant proof of delivery and storage.
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Q17. What is the best way to reach FlairFAS support?

You can contact our support team via policy@flairfas.com, or by submitting a ticket through our Contact us Page. Response times range from 2–12 hours depending on the request type and urgency.

Q18. Do you offer ongoing client training or check-ins?

Yes. After onboarding, we offer:

• Training on systems (ERP/CRM) and compliance
• Quarterly review meetings for performance tracking
• Annual policy updates and roadmap planning sessions